Getting started
- What is AuctionZip?
- How can I contact an auction house?
- How can I sell items or advertise auctions on AuctionZip?
- How does online bidding work?
- How can I get more information about an auction or item that I found on your site?
- Do I have to create an account to use your site?
Auctioneer Accounts
- How do I create an AuctionZip auctioneer account?
- Are there any guidelines for posting listings on AuctionZip?
- Why can't I sign in with my email address?
- How do I change my password?
- How do I update the information that displays on my auctioneer profile?
- How do I post a listing on AuctionZip?
Bidding
- How do I leave an absentee bid before a Live auction begins?
- How do I bid in real-time during a Live auction?
- How does bidding work for Timed auctions?
- How do I know if an item is authentic?
- What is a bid limit? How do I increase it?
- How do I increase my absentee bid?
Shipping
Emails and Alerts
Marketplace Standards
Bidder Accounts
- How do I create an AuctionZip bidder account?
- I'm trying to create an account but it says my username is already in use by another user.
- Why can't I sign in with my email address?
- How do I change my password?
- How do I update my name and address?
- How do I update my billing and credit card info?
Online Auctions and Registrations
- What types of auctions do you offer? What are the different types of bidding?
- Do I have to register for an auction before I can start placing bids?
- How do I register to bid for an upcoming auction?
- I registered to bid in an auction, how do I know if I'm approved?
- What does it mean if my auction registration is pending?
- Why have I been approved to bid in an auction that I didn't register for?
Payments
- How do I know if I won an item?
- When will I receive my invoice?
- How do I pay for the item I won?
- If I win an item, are there additional fees?
- I thought I won an item but the auction house says I did not. What should I do?
- What is online payment on AuctionZip?
Search
Appraisals and Consignments
Technical Support
- What are the minimum system requirements for viewing or bidding in live auctions?
- Do you have an app I download on my phone?
- I'm trying to watch a live auction, but keep seeing a spinning wheel and it says "Attempting to reconnect". What's wrong?
- Who should I contact if I experience a technical issue while bidding?