Payments

How do I know if I won an item?

If you win an item, you will receive an email with information regarding the lot and your winning bid. Additionally, all information regarding your bid is displayed in the lot details section of the bidder's console if you participated in a Live sale, as well as in your AuctionZip bidder home.

In the Bidders Console of a Live Sale:
  1. If you win an item, a brief "Congratulations" message will appear in the left section of the console, along with a shower of confetti!
  2. When the sale progresses, a teal overlay reading "YOU WON!" will appear over the lot that you won.
From your AuctionZip bidder home:
  1. Sign into your AuctionZip account using your email address and password.
  2. Click My Account in the upper right of the page.
  3. Click Account from the list that displays.
  4. Click My Won Lots.
  5. Any lots you've won will be listed here.

When will I receive my invoice?

Invoices are typically sent by the auction house within 24 to 48 hours after the sale concludes. If the sale took place on a weekend or holiday, you may want to allow extra time for the house to send the invoice. If you have inquiries about the status of your invoice, it is best to contact the auction house directly.

How do I pay for the item I won?

Each individual auction house on the AuctionZip platform determines their preferred method of payment. Some may prefer cash or a check, while others accept credit cards or offer the option to use PayPal. You can find the specific methods accepted by the auction house you're working with in their terms and conditions. Typically, the auction house will send an invoice to the email address associated with your AuctionZip account within 24 to 48 hours after the sale concludes, which will include payment instructions.

If I win an item, are there additional fees?

When you win an item on AuctionZip, you will receive an invoice from the auction house that outlines the additional fees, which include the buyer's premium, the AuctionZip service fee and any applicable taxes. The auction house may also apply additional fees for shipping and handling of the item.

I thought I won an item but the auction house says I did not. What should I do?

Though infrequent, it is possible for a clerk to accidentally sell a lot to the incorrect bidder. If you believe that you won a lot but the auction house refutes your claim, it is best to communicate with the auction house directly to determine why the miscommunication occurred. By doing so, both auction house and bidder can come to a clear resolution of the situation.

What is online payment on AuctionZip?

We are pleased to introduce the ability for buyers to submit payment via credit or debit card directly through AuctionZip for items won from participating auction houses. Auction houses offering online payment will be noted with credit card icons. You can also check the "Payment" tab on lot details page or look in the terms and conditions section to find the specific methods accepted by the auction house you're working with, as not all auction houses offer this option.

How does online payment on AuctionZip work?

When registering to bid with a participating auction house, enter your preferred credit or debit card information. If you win an item during the auction, you can conveniently pay with the card on file after you receive your invoice, or you will also have the option to enter information for another card after the auction through your AuctionZip account.

How will I know if an auction house offers the online payment option?

Auction houses offering online payment will be noted with credit card icons on the catalog, lot, and registration pages, along with a note that online payments are accepted. You can also check the "Payment" tab on lot details page or look in the terms and conditions section to find the specific methods accepted by the auction house you're working with, as not all auction houses offer this option.

Which credit cards are accepted through online payments?

For participating auction houses, you can now pay for your items with any major credit or debit card (Visa, Master Card, American Express, Discover), in addition to previously available payment forms. As noted, accepted credit cards and other methods of payment vary by auction house, so please check the "Payment" tab for details under the item you are interested in.

How soon after I win an item will I be able to pay online?

With online payment, you will be able to pay for your items as soon as you receive an invoice from the auction house. If you do not pay within four days of receiving your invoice, the auction house has the option to automatically charge the credit card you have on file for your won items.

Are there any restrictions on which items can be paid for using online payments?

There are certain restrictions on which items can be purchased using online payments. Certain types of items, including firearms, ammunition, alcohol, tobacco products, e-cigarettes, cars, boats, real estate and airplanes cannot be purchased using online payment. If you are purchasing one of these items, please check the "Payment" tab in lot details for other acceptable forms of payment. You will be notified in your invoice if an item is not eligible for online payment, and you will be asked to contact the auction house directly.

Can I also pay for shipping costs using online payments?

This varies by auction house. Please check the "Shipping" tab on the lot details page for information on shipping your won items. If you are using a third-party shipping vendor, you will receive a separate invoice for shipping and handling.