Shipping

How does shipping work?

Each auction house has a particular process to arrange shipment of items. There are many factors taken into consideration to determine the proper shipping method, including weight, value, type of lot and distance it must travel. It is best to review the terms and conditions for the particular auction house you're working with before placing a bid, and to contact that house directly.

I haven't received my items yet, when will they ship?

Each auction house has their own shipping terms, so the shipping process varies. Some auction houses may have an in-house shipper, others may put you in touch with a shipping company they work with, or you may need to arrange shipping with a shipping company near the auction house.

If you aren't sure, we recommend contacting the auction house directly for clarification. You can also review the invoice you received, as that may include shipping details as well, or the shipping terms of the seller. To review any shipping terms from a sale:
  1. Sign into your AuctionZip account using your email address and password.
  2. Click My Account in the upper right of the page.
  3. Click Account from the list that displays.
  4. Click My Won Lots.
  5. Click the item you won
  6. Scroll down and expand the Shipping section.

Can you provide me with a tracking number?

AuctionZIp is not able to provide you with a tracking number or shipping updates, as we are not in possession of the items listed. Please contact the auction directly to request any shipping updates. If you have tried to contact the auction house by email and phone, but have not heard back, please contact us for further assistance. We will contact the house on your behalf to request an update.

I have questions about the package I received, who should I contact?

If you received your items but something appears to be missing, damaged, or not what you were expecting, please contact the auction house as soon as possible. Each auction house has their own policies for handling post-sale concerns, so they are the best ones to speak with about resolving any issues. If you have tried to contact the house by email and phone, but have not heard back, please contact us for further assistance. We will contact the auction house on your behalf to facilitate communication.