Bidder Accounts

How do I create an AuctionZip bidder account?

Creating a free AuctionZip account is simple, just follow the steps below!

Creating a free bidder account:
  1. Click the Create Account button at the top right of the page.
  2. Click the green button in the center to create a free bidder account.
  3. Enter the requested information on the signup form and click Submit.
  4. You'll see a message confirming that your account was created.

I'm trying to create an account but it says my username is already in use by another user.

If you are getting an error that the username you entered is already in use, please try to enter a different username. The username must be unique for each user, it may help to try adding numbers to the username − such as "John1080" instead of just "John".

Why can't I sign in with my email address?

If you already have an account with AuctionZip and are getting an error that your email address or password is incorrect, please click the Forgot your password? link.

How do I change my password?

You can change the password for your AuctionZip account by following the steps below:

  1. Sign into your AuctionZip account using your email address and current password.
  2. Click My Account in the upper right of the page.
  3. Click Account from the list that displays.
  4. Click Edit Registration info under the Settings section.
  5. Enter your new password then click Update.

How do I update my name and address?

You can update the personal information in your AuctionZip account by following the steps below:

  1. Sign into your AuctionZip account using your email address and current password.
  2. Click My Account in the upper right of the page.
  3. Click Account from the list that displays.
  4. Click Update Bidding Contact Info and Edit Registration Info.
  5. Confirm that your information is correct on both of these pages, or save any necessary changes.

How do I update my billing and credit card info?

You can update the billing information in your AuctionZip account by following the steps below:

  1. Sign into your AuctionZip account using your email address and current password.
  2. Click My Account in the upper right of the page.
  3. Click Account from the list that displays.
  4. Click Edit Billing Info.
  5. You can add a new credit card, delete old credit cards, and set a certain card as the default one that will be used for auction registrations and paying for won lots if the auction house accepts online payments.

If I update information on my account after registering for an auction or placing a bid, will the auction house get my latest info?

Information that you've updated in your account will be provided to auction houses that you register with for future sales. If you've updated personal information required by an auction house that you have already registered with, please contact the auction house directly to confirm the most up to date information.

An auction house said that I have unpaid items in my account, what is this and how can I fix it?

An auction house will file a dispute if you won an item during an auction and have not made payment. When the dispute was filed by the auction house, you would have received an email notifying you of an unpaid item reminder. If you cannot find an email about this, there should also be a copy of the message in your AuctionZip message center.

As disputes are filed by the auction house, you will need to to contact the auction house directly to resolve the dispute or unpaid item.

I contacted an auction house about disputes they filed against me but they haven't responded, what should I do?

If you have tried to contact the auction house by email and phone but have not heard back, please contact us for further assistance. We will contact the auction house on your behalf to request an update. Note that dispute resolution is at the sole discretion of the auction house, but we will assist you in communicating with them about it.