Technical Support

For Windows Users:

OS: Windows 7 & 8
Browsers: Most Recent Google Chrome, Most Recent Firefox, Most Recent Edge
Internet Connection: DSL/Cable/FIOS, T1 or higher
RAM: 1 GB or higher

For Mac Users:

OS: X10.6, 10.7, 10.9
Browsers: Most Recent Google Chrome, Most Recent Firefox, Most Recent Safari
Internet Connection: DSL/Cable/FIOS, T1 or higher
RAM: 1 GB or higher

We have an app available to download in the Apple App Store and the Google Play Store. You can use it to find auctions near you and bid in auctions online. Learn more and find links to download the app by clicking here.

Your bidder console connection may be failing due to a firewall or an antivirus installed on your computer.

If you are at a corporate office or in a public place, such as a library, there may be a firewall on the network that is blocking the connection. Please try to open the bidder console off of this network to determine if that location's firewall is the problem.

If you have an antivirus program on your computer, please try to temporarily disable the antivirus and re-open the bidder console. If you have disabled your antivirus but still cannot connect to the auction, please contact us for further assistance.

Most technical issues and questions are addressed in this Help section. Should your issues persist or if you have additional questions, please contact Customer Care.