Technical Support

What are the minimum system requirements for viewing or bidding in live auctions?

For Windows Users:

OS: Windows 7 & 8
Browsers: Internet Explorer 9 & 11; Most Recent Firefox; Most Recent Google Chrome
Internet Connection: DSL/Cable/FIOS, T1 or higher
RAM: 1 GB or higher
For Mac Users:
OS: X10.6, 10.7, 10.9
Browsers: Most Recent Firefox, Most Recent Safari
Internet Connection: DSL/Cable/FIOS, T1 or higher
RAM: 1 GB or higher

Do you have an app I download on my phone?

We have an app available to download in the Apple App Store and the Google Play Store. You can use it to search for and save auctions near you. We will be adding online bidding to the app soon! You can learn more and find links to download the app by clicking here.

I'm trying to watch a live auction, but keep seeing a spinning wheel and it says "Attempting to reconnect". What's wrong?

Your bidder console connection may be failing due to a firewall or an antivirus installed on your computer.

If you are at a corporate office or in a public place, such as a library, there may be a firewall on the network that is blocking the connection. Please try to open the bidder console off of this network to determine if that location's firewall is the problem. If you have an antivirus program on your computer, please try to temporarily disable the antivirus and re-open the bidder console. If you have disabled your antivirus but still cannot connect to the auction, please contact us for further assistance.

Who should I contact if I experience a technical issue while bidding?

Most technical issues and questions are addressed in this Help section. Should your issues persist or if you have additional questions, please contact Customer Care.