If you experience any technical problems with the AuctionZip Live! bidder console follow the troubleshooting steps below:
Step 1: Verify your internet connection
Can you get to other websites? Try www.cnn.com
If you cannot connect to the internet contact your Internet Service Provider or your Network expert.
Step 2: Verify you are using the Minimum System Requirements listed below:
All Users:
* Port 8027 must be open for the bidder console.
* Ports 8023 and 8025 must be open if you are using Premium A/V.
For Windows Vista and Windows 7 Users:
* OS:Windows Vista, Windows 7
* RAM: 512MB
* Browsers: Internet Explorer 9; Firefox 11; Google Chrome 18
* Internet Connection: DSL/Cable/FIOS, T1 or higher
For Windows XP Users:
* OS: Windows XP Service Pack 2 or 3
* RAM: 512MB
* Browsers: Firefox 11; Google Chrome 18
Please note:Internet Explorer 9 is not compatible with Windows XP
* Internet Connection: DSL/Cable/FIOS, T1 or higher
For Mac Users:
* OS X10.6 with Firefox 11 only
* OS X10.5 with Safari 5.1.5 only
* Sorry, we currently don’t support any OS – Browser combinations for Mac except those listed above.
* RAM: 512MB or higher
* Processor: PPC or Intel
* Internet Connection: DSL/Cable/FIOS, T1 or higher
Sorry, we currently don’t support any OS – Browser combinations for Mac except those listed above.
The AuctionZip Live! Console does NOT support:
OS: Windows 2000 or earlier, Mac OSX 10.4 or earlier
Browsers: Netscape, Opera, AOL
Internet Connection: We do not support dialup or wireless Internet
Step 3:Clear your browser Cookies and Cache
In Internet Explorer, go to Tools->Internet Options->General and click the "Delete Files" button under the "Temporary Internet files" section. Click OK.
In Firefox, go to Tools->Options->Privacy, and then select "Clear" next to History, Cookies, Cache. Click OK.
If you have verified steps 1 through 3 above – and still cannot load the AuctionZip Live! bidder console – you may have a Firewall or Security Software conflict preventing the application from loading.
Step 4: Firewall & Security Software conflicts:
Disable your computer's individual Firewall and Security software
Open your virus protection and/or security software and disable the Firewall and/or security software for the duration of the auction.