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PostPosted: Sun Jun 12, 2011 3:58 am 

Joined: Sun Sep 20, 2009 4:50 pm
Posts: 1
Has anyone had trouble with this group? I won Hot wheel lot for $268 paid in April, the check was cashed May 3 and they have never sent my items. They will not return my phone calls and I am working with auction zip to get this resolved. Any help would be nice.

PostPosted: Sun Jun 19, 2011 4:20 pm 
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Joined: Sun Sep 16, 2007 5:57 am
Posts: 13
Contact the state licensing board in their home state. I am sure they will assist you in getting your merchandise or your money back

Dick Whittington, CAI, MPPA
BAS Candidate

PostPosted: Mon Jun 27, 2011 8:52 pm 

Joined: Fri Apr 01, 2011 11:50 pm
Posts: 15
Location: Detroit, MI
This place has been banned from Auctionzip for not shipping items to their customers including me. They do not take credit cards. Only cash or Western Union money transfers which I was stupid enough to send them. Auctionzip cannot help you with this matter. You will have to contact the Internet Crime Complaint Center or IC3 (the FBI's Internet Crime team), the San Jose, CA Better Business Bureau, the Consumer Protection Agency and the Western Union Fraud squad (unless you walked into a Chase bank and deposited the money yourself). I filed a fraud claim with all of these agencies today and guess who mysteriously rose from the dead to say they didn't know my items had been missing for a month even tho I called them at least a dozen times and emailed them countless times and even tho they said they had found my "missing items" a month ago? Yup, it was good ol' Garlic City Auctions. They then proceeded to chastise me, the customer, and tell me he did not care if I filed these claims and that I was being a cry baby for complaining about my items & money missing for nigh on two months. I reckon he don't much care either now that he has been vanquished to Auction Flex. Whom I also called (352.414.1947) and let know that one Garlic City Auctions was using their outstanding software to scam innocent people out of thousands of dollars. A very fine fellow answered my call and promised to look into why they would let someone like Garlic City Auctions use their software when they were obviously banned from a fine, upstanding company like Auctionzip. So, if you want fast action with these turds do as I have done and file your claims. If you'd like to prevent them from doing further damage, call Auction Flex and inquire as to why they would let such a notoriously untrustworthy house such as Garlic City Auctions do business with their outstanding software. Watch and see how much they don't care when the FBI & the IRS are breathing down their necks and asking questions and they can no longer do business over the internet waves. Dollars to donuts you get your stuff.

PostPosted: Wed Jun 29, 2011 12:08 pm 

Joined: Fri May 13, 2011 4:05 pm
Posts: 9
I wished I would of seen this post prior to bidding on their items. I am having the SAME PROBLEMS. I purchased items from them and have NOT received the items. I email them and they tell me items are on the way. It has been MONTHS and STILL NO ITEMS.

PostPosted: Fri Jul 01, 2011 11:01 am 
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Joined: Sun Sep 16, 2007 5:51 am
Posts: 332
We had problems shipping items to winning bidders from the online auctions because of staffing.

It was taking two days to pull, pack, ship and our staff was not set up for that.

My cure was to find a really good local packing & shipping company who is licensed, bonded, insured, motivated & fast.

Now we print out the invoices & paperwork for winning online bidders and hand it over to them a day or so after the auction.

The price at their most expensive is about 1/2 what a UPS style pack n ship store charges plus they can make crates, do LTL, pack on pallets or anything to be shipped anywhere in the world.

Once we started using Pacific Freighters the slow shipping complaints simply ended I mean they are gone.

Our customers are more than pleased with the quality of packing their auction winnings, plus they have the choice of how its shipped once its packed, weighed, categorized and all that good stuff.

I don't know the people at Garlic City Auctions but they might have dug themselves into the shipping hole that we had where some items were back logged for almost a month before getting out the door. Our customers were not happy and my staff was not happy getting angry customer calls or dealing with me as the angry boss wanting to know why their auction winnings were not shipped quickly.

PayPal offers protection to buyers & sellers if items are not shipped on time, they will "freeze" the funds in the auctioneers account when a "did not ship items won" complaint is made. Then everyone has to deal with the PayPal process of entering the tracking numbers and waiting for the items to be delivered before the money / funds are "unfrozen" or released to the Auction Company.

Most auction houses are small companies and when you go from shipping 4 or 5 items an auction to shipping 40 to 50 items it requires a change in your business model, trained staff that knows how to properly pack anything, then to obtain the best priced shipping, be sure its insured and packed properly so the insurance will cover you in the event of breakage.

The best part to me of outsourcing is:

1) Our customers are happy that their auction winnings are processed fast like its somebody's full time job.

2) Our 3rd party vendor who only does packing & shipping is getting 10 to 100 "orders" a month from us meaning extra business during this recession.

3) Complaints have dropped down to almost zero with the exception of a big piece of art coming in with the glass on the frame broken during shipping. That has turned into an insurance claim where we refunded the buyers money once we saw the pictures of the damage, knowing the insurance would pay. We are waiting for the insurance payment but our customer has their $350 in pocket so they "trust us" and have bid at again on other items, while the wheels of a FedEx insurance claim slowly grind away.

Before bidding at these webcast auctions be sure to read the shipping terms and pick up the phone to call and ask about them.

The squeaky wheel gets the grease and anyone who calls that is polite asking "where is my stuff I paid for and when can I expect it to be delivered..." deserves answers and action. We move anyone who has politely called asking these legitimate questions to the top of the list.

I used to think that 3rd party shippers were more expensive than packing & shipping in house but quickly learned, since this is their main business, they can process orders in a fraction of the time we can for less money to our bidders.

Stay on top of the auction house, keep a record of each contact.

Read their shipping terms and hold them to it. We have actually lost money paying for shipping or giving bidders Auctionarium credit when their orders were late because it was our fault, not the bidders.

Be polite, not threatening and try to make a friend at the other end of the phone.

Watch the dates to file a complaint with either PayPal or your credit card company so you can file a claim within their time limits.

Auctioneers only make money by selling items to the winning high bidders, then delivering as promised or advertised

William F. Burke, CAI - AARE Auctioneer

It's all in my book!
Secrets of an AARE Auctioneer
The Most Comprehensive & Complete Guide to selling real estate at auction

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